Frequently Asked Questions

The Vensory Kit is a complete at-home micro-infusion system that includes a 0.5mm stamping device and pre-dosed peptide serum vials. Each device has the microneedle head already built in – there are no loose needle heads to attach.

Before each treatment, you simply open one serum vial and pour it into the chamber of the device. As you stamp, the device creates tiny micro-channels in the skin and simultaneously dispenses the serum so it can absorb more effectively, instead of sitting on the surface.

This helps improve the look of texture, pores, fine lines and overall glow. The basic flow is: cleanse your skin, fill the device with serum, stamp in sections with gentle pressure, then let the remaining serum absorb before applying a simple hydrating routine later that day or the next.

Stamping vs. rolling: Our device stamps vertically (straight down and up), while rollers drag needles at an angle across your skin. This means no micro-tears, less irritation and more even coverage.

Infusion chamber, not just needles: Instead of attaching a vial to the outside of the device, you pour the serum directly into the built-in chamber. As you stamp, the serum is released through the needles and into the micro-channels at the exact moment they're created.

Designed for at-home use: At 0.5mm depth with an integrated microneedle head, the device is made for cosmetic skin enhancement (glow, texture, pores) rather than deep, in-office style collagen remodeling. It's a more controlled, beginner-friendly alternative to traditional microneedling tools.

Every Vensory kit is built around reusable micro-infusion devices with the microneedle head already attached – no loose needle heads or complicated assembly.

STARTER™ Kit:
✓ 1 reusable 0.5mm micro-infusion device (with integrated needle head)
✓ 3 × 5ml pre-dosed peptide serum vials

GLOW™ Kit:
✓ 2 reusable 0.5mm micro-infusion devices (each with integrated needle head)
✓ 6 × 5ml pre-dosed peptide serum vials

RADIANT™ Kit:
✓ 4 reusable 0.5mm micro-infusion devices (each with integrated needle head)
✓ 12 × 5ml pre-dosed peptide serum vials

Each session uses a fresh vial which you pour into the device before stamping, so you always know you're working with the right amount of product.

We recommend once every 1–2 weeks to allow your skin time to fully recover and regenerate between sessions.

Most customers follow a weekly routine (e.g., every Sunday evening) for consistent results. Your skin needs 7-14 days to complete its natural renewal cycle after micro-channeling.

Do not use more frequently—over-stamping can cause irritation and won't speed up results.

Sensitive skin: The serum in our kit is designed to be gentle. It's fragrance-free and free from parabens, sulfates and dyes, and is built around hydrating ingredients like sodium hyaluronate (hyaluronic acid), collagen, skin-renewing peptides and the antioxidant carnosine. Most sensitive skin types tolerate it well, but we always recommend a patch test first.

Acne-prone skin: You can use the kit on areas that do not have active breakouts. Never stamp over active acne, cysts or broken skin – this can irritate the area and potentially spread bacteria. Wait until blemishes have calmed, then you can use the kit to help improve the look of post-acne texture and marks.

Most people describe the treatment as a light prickling or tingling sensation – around a 2–3 out of 10 on a pain scale. It's not completely sensation-free, but it's usually very tolerable and does not require numbing cream.

Some areas (like the forehead and upper lip) can feel a bit more sensitive, while the cheeks typically feel milder. Your skin may look pink and feel slightly warm right after your session, similar to a mild sunburn, but this usually settles within a few hours.

Infection is extremely unlikely when you follow proper hygiene steps.

For safe use:

✓ Use a new sterile needle head for every treatment
✓ Cleanse your face thoroughly before stamping
✓ Never share your device with anyone else
✓ Avoid stamping over active acne, cold sores, open cuts, or irritated skin

Breakouts: While uncommon, small blemishes can appear if the skin wasn't properly cleansed beforehand or if heavy makeup/oily products were applied too soon after treatment. To minimise this, stick to the included serum on treatment day and avoid makeup, sweating and occlusive products for the first 24 hours.

Do not use the Vensory Micro-Infusion Kit™ if you:

⚠️ Have active acne, open pimples or broken skin in the treatment area
⚠️ Are currently on isotretinoin/Accutane (wait at least 6 months after stopping before using any microneedling device)
⚠️ Are pregnant or nursing – please consult your doctor first
⚠️ Have a history of keloid scarring or blood-clotting disorders, or are on strong blood-thinning medication

We also do not recommend using the kit over areas with active skin infections, eczema flare-ups, rosacea, cold sores or open wounds. If you have any medical skin condition or are unsure whether the treatment is right for you, it's always best to speak with a dermatologist or your healthcare provider first.

Results build over time with consistent use:

Day 1 (next morning): Noticeable glow and plumper, more hydrated skin
Week 2-3 (after 2-3 sessions): Smaller-looking pores, smoother makeup application
Week 4+ (after 4+ sessions): Visibly refined texture, reduced appearance of fine lines

Most customers see their best results after completing at least 4 sessions. This is why our 30-Day Guarantee requires a minimum of 4 treatments—we want you to give it a fair shot!

During stamping: We recommend using only our included serum during the stamping process. It's specifically formulated to be safe, non-irritating, and effective when infused via micro-channels.

After stamping (24+ hours later): Yes, you can resume your regular skincare routine, including your favorite serums. Just avoid strong actives (retinol, acids) for 48-72 hours after each session.

For 24 hours after: No makeup, no gym/sweating, no swimming pools

For 48-72 hours after: Avoid retinol, AHAs, BHAs, vitamin C (L-ascorbic acid), and any other strong actives that could irritate freshly micro-channeled skin

For 1 week after: Use SPF 30+ daily (your skin is more sun-sensitive after treatment)

Stick to gentle, hydrating products in the days following your session.

Yes, but not at the same time. Here's how to manage it:

✓ Pause retinol/acids 2-3 days before your stamping session
✓ Wait 48-72 hours after stamping before resuming actives
✓ This gives your skin time to recover and prevents irritation

Many customers use retinol/acids on their "off weeks" between stamping sessions for a well-rounded routine.

US orders: Most customers receive their kit within 8-14 days from order date.

All orders are processed within 1-3 days. You'll receive a tracking number via email once your order ships.

Free shipping is included on GLOW and RADIANT bundles.

For full details, visit our Shipping & Returns page.

Currently, we ship within the USA only. We're working on expanding to international shipping soon—stay tuned!

Want to be notified when we ship to your country? Email us at support@vensorybeauty.com and we'll add you to our waitlist.

You'll receive a tracking email as soon as your order ships. Tracking updates may take 24-48 hours to populate as your package moves through the carrier network.

If your tracking hasn't updated after 3 days, contact us at support@vensorybeauty.com or via our contact page and we'll check on it for you.

We're so confident you'll love your results that we offer a 30-Day Results Guarantee.

Here's how it works: Complete at least 4 sessions within 30 days of delivery. If your skin isn't visibly smoother, more refined, or easier for makeup to glide over, email us for a 100% refund.

No restocking fees. No need to ship the used kit back (for hygiene reasons).

Read the full policy here: 30-Day Results Guarantee.

Email us at support@vensorybeauty.com or via our contact page with the subject line: "30-Day Results Guarantee – Refund Request"

Include: your full name, order number, and a brief note about your experience.

We'll verify your order details and process your refund within 1-2 business days. Simple as that.

Contact us within 48 hours of delivery at support@vensorybeauty.com or via our contact page with photos of the damage or incorrect items.

We'll send you a replacement immediately at no charge. Your satisfaction is our priority.

Yes, but you'll need to act quickly! Orders are processed within 1-3 days.

Email us at support@vensorybeauty.com or via our contact page ASAP with your order number and requested changes. If your order hasn't shipped yet, we'll update it for you.

Once an order has shipped, we cannot cancel it—but you're covered by our 30-Day Guarantee if needed.

We accept the following secure payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through Shopify's encrypted checkout. Your payment information is never stored on our servers.

Email us at support@vensorybeauty.com or via our contact page.

We typically respond within 24 hours (Monday-Friday). For order issues, please include your order number so we can help you faster.